Frequently Asked Questions

No. We utilise natural, conversational voice engines configured with British or local Northern Irish accents. The voice includes realistic speech inflections, natural pauses, and conversational pacing designed to sound like a human receptionist sitting in an office in Belfast or Ballymena.

Our AI Voice Receptionist handles unlimited concurrent calls. Unlike a physical front desk limited by available phone lines, if five prospects call your published 028 number simultaneously, the AI greets and assists all five instantly without placing anyone on hold or playing a busy tone.

Not at all. Your published office line remains completely unchanged. We set up simple conditional call forwarding (e.g., when your line is busy, unanswered, or after business hours) to route callers to the AI stack seamlessly.

The AI is configured with strict handoff triggers. If a caller asks for legal advice or presents a complex case, the AI politely explains that a specialist needs to handle the inquiry, gathers their full details, logs the summary, and immediately alerts your team for a callback.

If an inbound call disconnects before reaching a team member, the system detects the missed call and automatically sends an SMS to the caller’s mobile within 5 seconds. This initiates a two-way text dialogue to capture their intake details before they call a competitor.

Yes. We set custom live-transfer protocols. For routine queries, the AI logs a message; for high-value or urgent matters, the AI can announce the caller and transfer the line directly to a partner's mobile or secondary landline in real time.

Yes. The AI connects to your live Google Calendar or Outlook calendar. It checks real-time availability, offers available consultation slots to the client over the phone, text, or webchat, and locks the appointment directly into your calendar.

The AI is strictly bound to a custom knowledge base populated exclusively with your verified documentation, pricing parameters, and service terms. It is programmed to draw answers only from this data. If a question falls outside its scope, it defaults to a secure fallback response requesting a human team callback.

Yes. During setup, we test the AI extensively. In addition, we utilize initial monitoring modes where the system’s text drafts are reviewed, allowing us to audit its accuracy and fine-tune its training data prior to full deployment.

Modern speech-to-text processing uses advanced language models trained on diverse regional accents, including Ulster English and Northern Irish dialects. It processes contextual intent rather than rigid keywords, allowing it to accurately interpret local phrasing.

Updating the knowledge base takes minutes. If you change your consultation fees, offer a new legal service, or adjust office hours, we simply update the core repository and the AI adopts the new guidelines instantly across voice, SMS, and webchat channels.

It functions as a cost-reduction and revenue-generation tool. Replacing or expanding front-desk staff requires salaries, pensions, National Insurance, and managing coverage for sick leave or holidays. The AI stack provides 24/7 coverage across phone, text, and web for a fraction of a single administrative salary.

In professional services, the firm that responds first usually secures the client. Over 60% of after-hours calls or web form entries go to a competitor if not answered immediately. By capturing and booking missed callers at 8:00 PM or during busy lunch hours, the AI secures billable client leads that would otherwise be lost.

For example, in the legal sector, conveyancing, personal injury, or family law yields an average fee of £1,000 to £3,000, losing just two missed calls a month equates to £24,000+ in leaked annual revenue. The AI stack pays for itself by capturing a single missed lead.

Our plans start at £49/month for single channels up to £125/month for full coverage (Voice, SMS, and WebChat). Packages include allocations for call minutes, text messages, and chat credits, with transparent overage rates (£0.15–£0.20/min for voice, £0.08/text) so costs remain predictable.

We agree that personal relationships matter. That’s why the AI isn't meant to replace your staff—it exists to protect them from answering routine intake calls so they can focus on high-value client work. Clients prefer an immediate, courteous response that books their meeting over an unanswered ringing phone or a voicemail box.

Modern prospects rarely leave voicemails; they hang up and call the next firm on Google. An answerphone forces the client to wait, while our AI Voice Receptionist and Missed Call Text-Back actively engage the prospect, answer basic inquiries, and book an appointment on the spot.

The system operates on distributed cloud infrastructure with high uptime redundancy. Because your existing landlines remain active, if a forwarding link ever experiences an issue, calls simply fall back to ringing your physical desk phones as normal.

Automated intake and immediate response systems are becoming standard business infrastructure. Consumers now expect instant communication. Adopting automated intake secures your market share against tech-enabled competitors.

Yes. All data processing, call logs, and SMS interactions adhere strictly to UK GDPR guidelines and Information Commissioner's Office (ICO) standards. Data is encrypted in transit and at rest.

The Voice AI can be configured to deliver an automated pre-call notice (e.g., "Calls are recorded and processed for quality and intake purposes") before initiating conversation, keeping your intake process audit-compliant.

Yes. Because the SMS is directly triggered by an inbound caller reaching out to your firm, it is classified as a service response. Every conversation includes automated opt-out keywords (e.g., "Reply STOP to opt out") to maintain compliance.

It is built for any business that relies on phone calls, text messages, or website inquiries to win customers. Whether you are a local law practice, an accountancy firm, a trade services provider (plumbing, electrical, roofing), an estate agency, a medical/dental clinic, or a local service business, missing a customer’s call usually means losing that job to a competitor. If your business receives inquiries, needs to book appointments, or wants to capture missed calls 24/7, 365, our AI Voice, SMS, and WebChat stack is engineered to handle your intake seamlessly.

Zero hours. The system runs in the background. Your staff do not need to manage complex software—they simply receive formatted lead notification emails and booked appointments directly in their existing calendar whilst we manage and run your account.

Setup typically takes 3 to 5 business days. We handle the knowledge base configuration, prompt engineering, call routing settings, and system testing for you.

Search engines and local ad platforms prioritise businesses with fast response times. Waiting allows competitors to capture market share, rank higher in local search maps, and secure prospective clients who expect immediate service.

Unanswered calls and slow responses are leading drivers of negative online reviews. Delivering immediate responses—even after hours—builds a reputation for responsiveness and professional customer service.

Without AI WebChat, evening visitors view a static page, leave, and continue researching competitors. WebChat engages them immediately, answers initial queries, captures their contact details, and texts a booking link straight to their phone while their buying intent is high.

During peak holiday seasons, staff illness, or lunch hours, phone lines often ring out. The AI stack fills these operational gaps, ensuring your intake capacity remains consistent 365 days a year without temp costs or overtime.

Free trials are typically designed for off-the-shelf software where you are left to configure everything yourself. Because we build, train, test, and integrate a custom AI Voice, SMS, and WebChat stack tailored specifically to your practice's services, knowledge base, and phone setup, every deployment involves bespoke technical setup. Instead of a free trial, we offer flexible month-to-month agreements with no long-term lock-in contracts—giving you total control. The return on investment is immediate: securing just a single missed client lead in your first month more than covers the entire operating cost of the platform.