Terms & Conditions

Last Updated: 16 September 2026

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between A2M Systems N.I. ("Company", "we", "us", or "our"), based in Ballymena, Northern Ireland, and you ("Client", "User", or "you"), accessing or using (https://www.a2msystemsni.com) and our AI Front Office solutions (including AI Voice Receptionist, AI SMS, and AI WebChat services).

By subscribing to, accessing, or using our website or services, you agree that you have read, understood, and agreed to be bound by all of these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using the site and services and must discontinue use immediately.

2. Services Provided

A2M Systems N.I. provides AI-driven front-office automation, software integration, and lead intake tools. Our services include:

AI Voice Receptionist: Automated call answering, inquiry processing, call routing, and appointment scheduling configured for published office lines.

AI SMS (Missed Call Text-Back): Automated two-way text messaging triggered by inbound missed calls or web inquiries.

AI WebChat Advisor: Automated conversational web widgets for website lead capture and inquiry handling.

We reserve the right to modify, update, or discontinue any aspect of our services or platform features at any time with reasonable notice.

3. Subscriptions, Fees, & Billing

Subscription Tiers: Services are billed on a recurring monthly subscription basis according to the tier selected (£49/month, £89/month, or £125/month) plus applicable taxes.

Included Allocations & Overages: Monthly subscription tiers include specific usage allocations for call minutes, text messages, and chat credits as detailed on our pricing page. Any usage exceeding these base allocations will be billed at our standard pay-as-you-go overage rates (£0.15–£0.20/min for voice calls, £0.08/text, £0.08/chat).

Payment Terms: Subscriptions are billed in advance on a monthly recurring basis via our accepted payment processor. You authorize us to charge your designated payment method automatically each month.

No Free Trials or Money-Back Guarantees: We do not offer free trials or money-back performance guarantees. All setup fees and monthly subscription charges are strictly non-refundable once service provisioning or configuration has commenced.

Cancellation: You may cancel your monthly subscription at any time by providing written notice prior to your next billing cycle. Service will remain active until the end of the current paid billing period, and no pro-rata refunds will be issued for partial months.

4. Client Responsibilities & Call Forwarding

Line Configuration: The Client is strictly responsible for maintaining their active telecommunications lines and configuring conditional call forwarding (e.g., forward when busy/unanswered) from their existing landline or mobile provider to the designated A2M Systems N.I. forwarding number.

Knowledge Base Accuracy: The Client is responsible for reviewing and verifying all business information, pricing, operational rules, and FAQs provided to us for training the AI model. A2M Systems N.I. is not liable for errors resulting from inaccurate or outdated client-provided information.

Legal Compliance: The Client agrees to comply with all applicable local, national, and international laws and regulations regarding electronic communications, customer notification, and telecommunications privacy.

5. Automated AI Processing, Disclaimers, & Limitations

Nature of AI Technology: Our services utilise advanced artificial intelligence models, speech-to-text engines, and natural language processing. While engineered for high accuracy, AI outputs are generated stochastically and may occasionally misinterpret complex speech, non-standard dialects, or novel queries.

No Legal, Medical, or Financial Advice: Our AI systems are designed strictly for client intake, basic inquiry routing, and calendar scheduling. The AI does not provide legal, financial, medical, or other professional advice. The Client is responsible for ensuring appropriate human handoff procedures are maintained for urgent or complex client matters.

No Guarantee of Specific Results: A2M Systems N.I. makes no guarantees, representations, or warranties regarding specific business outcomes, lead volume, sales growth, or financial returns resulting from the use of our services.

6. Intellectual Property Rights

Unless otherwise indicated, the website, platform configurations, software integrations, workflows, voice prompts, and website content (including logos, visual designs, and text) are the proprietary property of A2M Systems N.I. and are protected by copyright, trademark, and intellectual property laws of the United Kingdom.

The Client retains all rights and ownership over their proprietary business data, logos, customer lists, and business collateral provided to A2M Systems N.I. for system configuration.

7. Limitation of Liability

To the maximum extent permitted by applicable UK law:

A2M Systems N.I., its directors, employees, or agents shall not be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the website or services.

Our total cumulative liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the total amount paid by you to A2M Systems N.I. during the three (3) month period prior to the cause of action arising.

8. Data Protection & Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Both parties agree to comply with their respective obligations under the UK GDPR and the Data Protection Act 2018.

9. Termination

We reserve the right to suspend or terminate your access to our services immediately, without prior notice or liability, if you breach these Terms, misuse telecommunications networks, or fail to pay recurring subscription fees when due.

10. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Northern Ireland and the broader legal framework of the United Kingdom. Any dispute or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

11. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Business Name: A2M Systems N.I.

Location: Ballymena, Co. Antrim, Northern Ireland

Email: [email protected]

Website: [www.a2msystemsni.com]